INTRODUCTION

To minimize environmental impact, each piece we create is made to order, ensuring no raw materials go to waste and you receive your items in pristine condition.

DELIVERY TIMELINE

Your delivery time comprises both production and shipping periods. Here’s a breakdown of what to expect:

PRODUCTION TIME:

Sterling Silver/Platinum/Palladium Rings: Typically produced within 7-14 business days.
Rush Orders: Sterling Silver/Platinum/Palladium rings can be ready in 21 days.

SHIPPING TIME:

Within the United States: After production, delivery takes 3-5 business days via FedEx.
International Orders: Delivery takes 5-7 business days post-production, with various shipping partners depending on the destination country.

SHIPPING COSTS:

United States: Free shipping on all orders.
International: Flat rate of $40.

You will receive a tracking number as soon as your package is dispatched.

CUSTOMS DUTIES:

Other Regions: Any customs or import duties applicable upon arrival in the destination country are the customer’s responsibility. If a package is refused due to these charges, the customer will be liable for return shipping, customs fees, and handling charges.

ORDER MAY DELAY

For the safety of our customers and staff, all parcels will be sterilized at our logistics center. During special periods affected by events like the COVID-19 outbreak, delivery times may be longer than usual. We appreciate your understanding and patience during these times. Stay healthy and safe.

ORDER STATUS

To check the status of your order, please email us at service@jewellaire.com. You can also reach out to our online customer service team. Be sure to include your order number, courier number, and billing information. Your order number will be provided upon purchase completion, and a courier number will be emailed to you once your order ships.

The Radiant Empress

Specification