Shipping Policy

Complimentary Shipping, Delivered with Care

Your special moment deserves a smooth delivery. Enjoy free FedEx Overnight shipping to eligible US addresses and free shipping to Canada with Jewellaire.

Have a proposal, wedding, or special date in mind? Contact our website chat or email service@jewellaire.com before ordering. We’ll help you explore the available delivery options.

Preparing Your Jewelry

Our made-to-order jewelry typically takes 7–14 working days to prepare before dispatch. If your chosen piece has a different preparation time, you’ll find it on the product page or in your written order details.

Custom engagement rings and special requests may take longer. For ready-to-ship pieces, contact us to confirm availability and dispatch timing.

Overnight shipping begins once your jewelry has been dispatched, so please allow for preparation time when planning your purchase.

Estimated Delivery Times

Destination	Complimentary Shipping	Estimated Transit After Dispatch
Eligible US addresses	FedEx Overnight	Next business day
Canada	Free Shipping	6–12 business days

Delivery estimates depend on your address and service availability. Weekends, holidays, weather, and customs processing may affect arrival times.

If overnight service is unavailable for your address, we’ll confirm an alternative before purchase. For a time-sensitive order, please speak with our team before placing it.

Follow Your Jewelry’s Journey

Once your order ships, we’ll email your shipping confirmation and tracking details so you can follow its progress.

Tracking updates may take a little time to appear after the carrier receives your parcel. If you need help, our website chat and service@jewellaire.com are here for you.

Signature Delivery

Your jewelry arrives through FedEx with signature confirmation. Please arrange for someone to be available at your delivery address to receive it.

Use a physical home or business address that accepts FedEx deliveries. We cannot deliver to PO boxes, APO/FPO addresses, or military addresses.

If you need help arranging receipt of your parcel, contact us before dispatch.

Shipping to Canada

We’re pleased to offer complimentary shipping to Canada.

Any import duties, taxes, brokerage, or customs clearance charges not included at checkout are payable by the recipient. FedEx or the customs authority may contact you for payment or additional information.

If you need purchase documents to help with clearance, our team will gladly assist.

Need to Update Your Address?

Please contact our website chat or email service@jewellaire.com as soon as possible with your order number and corrected address.

We’ll do our best to help before dispatch and explain any changes to delivery timing or charges. Once a parcel is on its way, address changes may no longer be possible.

Here to Help with Your Delivery

If your shipment is delayed, missing, damaged, or contains the wrong item, please contact us with your order number and tracking details. We’ll help investigate and explain the next steps.

For damaged deliveries, keep the packaging and share photographs where possible. Please wait for our return instructions before sending anything back.

If preparation takes longer than promised, we’ll contact you with updated timing and the options available to you, including any cancellation or refund rights required by law.

Missed a Delivery?

Follow FedEx’s instructions to arrange another delivery attempt or collect your parcel.

If your order is returned to us, we’ll help arrange the next steps and explain any applicable redelivery cost beforehand.

Returns & Service Shipping

For an eligible return or exchange based on your preference, we arrange an authorized insured return label and share its actual cost with you before proceeding. There is no label markup.

For an incorrect item or an approved manufacturing-defect claim, Jewellaire covers the necessary authorized shipping.

Please visit our Return & Exchange Policy for full details, or contact our website chat or service@jewellaire.com for assistance.