FAQs – Jewellaire

A little care goes a long way. Gentle cleaning, proper storage, and avoiding harsh exposure will help maintain shine and longevity.

We recommend removing your jewelry before sleeping, exercising, or doing heavy activities to preserve its finish and brilliance.

For best results, keep jewelry away from:

Lotions and perfumes
Hand sanitizers
Chlorine, bleach, and cleaning chemicals
Hairspray and similar products

Use lukewarm water, a small amount of mild dish soap, and a soft cloth or soft-bristle brush. Rinse gently and dry thoroughly.

Avoid commercial jewelry cleaners, as they may damage plating or finishes.

Gently clean around the stone using a soft toothbrush to remove buildup. This usually restores clarity. If the shine doesn’t return, our support team is happy to help.

All Jewellaire orders are shipped from our U.S.-based fulfillment facilities to ensure fast and reliable delivery.

We currently ship to the United States and Canada, including U.S. territories and eligible military addresses.

Most ready-made orders ship quickly.
Rush and Express orders placed before 12:00 PM PST (Mon–Sat) ship the same day.
Orders placed after this time or on Sundays ship the next business day.

We do not ship on federal holidays.

Delivery times depend on the shipping method selected at checkout.
You can view estimated delivery timelines on our Shipping Policy page.

Once your order ships, you’ll receive an email with a tracking number.If you don’t see tracking details within 1 business day of shipment, contact our support team.

Business days are Monday through Friday, excluding weekends and federal holidays.
Shipping timelines begin the first business day after your tracking email is sent.

For Canadian orders, applicable duties and taxes are calculated at checkout.
No additional payment is due upon delivery. Duties and taxes are non-refundable once processed.

Occasional delays may occur due to weather, carrier volume, or customs.
If your tracking hasn’t updated for 5 business days, please contact us so we can assist.

If your package is marked delivered but not received, contact us within 72 hours so we can help investigate with the carrier.

Yes. Eligible items can be exchanged within 30 days of delivery, as long as they are unworn and in original condition.Style changes or size exchanges are allowed within this window.

You must initiate and ship your exchange request within 30 days of the delivery date.
This exchange window does not reset once an exchange is submitted.

After we receive your return, exchanges are typically processed within 2–4 business days.
Once approved, the new item ships the next business day, and tracking details are emailed to you.

Return shipping to us is the customer’s responsibility.
We cover the shipping cost for sending the exchange item back to you.

If returned items show signs of wear or damage, a restocking fee may apply or the exchange may be declined.

U.S. customers: Use a reliable, trackable shipping service
Canadian customers: Use a courier that offers tracked shipping to the U.S.

Please keep your shipping receipt until your exchange is confirmed.

Need help with an exchange?

📧 service@jewellaire.com
📞 832-865-8772

Yes. Eligible items may be returned for a refund within 30 days of delivery, provided they are unworn and in original condition.Items marked Final Sale are not eligible for return.

Returns must be initiated and shipped within 30 days of the delivery date.Returns sent outside this window may be declined.

Once your return is received, processing typically takes 2–4 business days.
After approval, refunds are issued to the original payment method and may take 3–5 business days to appear, depending on your bank or payment provider.

Some payment methods may take longer to reflect the refund.

(Canada)Taxes and duties collected on Canadian orders are non-refundable once processed.

Return shipping costs are the responsibility of the customer.We do not provide prepaid return labels.

U.S. customers: Use a reliable, trackable shipping service
Canadian customers: Use a courier that offers tracked shipping to the U.S.

Please keep your shipping receipt until your exchange is confirmed.

Need help with return?

📧 service@jewellaire.com
📞 832-865-8772

Our jewelry features high-quality simulated diamonds created using advanced techniques to deliver exceptional brilliance and clarity. They are conflict-free and designed to look just as stunning as traditional diamonds.

Each stone is precision cut to maximize sparkle, symmetry, and light reflection—giving you a clean, eye-catching shine.

Simulated diamonds differ in weight from natural diamonds, so we list stones by diamond-equivalent carat appearance, ensuring the look matches the size you expect.

Our simulated diamonds rank approximately 8.5 on the Mohs hardness scale, offering excellent resistance to scratches and everyday wear.

Yes. All Jewellaire pieces are nickel-free, making them safe for sensitive skin.

Yes. Our sterling silver pieces are rhodium plated to enhance shine, resist tarnishing, and add an extra layer of protection.

Our yellow gold and rose gold styles are crafted from 925 sterling silver, finished with 18k gold or 18k rose gold plating for a rich, lasting color.

No. Our jewelry is designed for everyday comfort and will not discolor your skin when cared for properly.

Women’s ring widths typically range from 2mm to 4.5mm, depending on the style. For exact measurements, feel free to contact us.

At this time, we do not offer custom modifications. However, we always welcome style suggestions and feedback.

We don’t offer engraving in-house, but most of our rings can be engraved by a local jeweler. Please note that third-party alterations may affect eligibility for returns or warranties.

Need more details?

📧 service@jewellaire.com
📞 832-865-8772

You can use our ring size chart for a quick reference or visit a local jeweler for the most accurate measurement.

Yes. Measuring at home is possible using a string or measuring tape. For best results, measure when your fingers are at a normal temperature.

We don’t recommend it. Printer scaling can affect accuracy and lead to incorrect sizing.

A proper fit should slide on comfortably and feel secure — snug enough to stay in place, but not tight or uncomfortable.

If you’re between sizes, sizing up slightly is usually more comfortable, especially in warmer weather.

Most men fall around a size 10, though this can vary depending on hand shape and ring style.

Most women typically wear a size 6 or 7, depending on finger shape and preference.

Ring sizes are the same for everyone. The main difference comes from band width and design, not sizing standards.

Need help choosing the right size?

📧 service@jewellaire.com
📞 832-865-8772

Please make sure:The code hasn’t expiredYour order meets the promotion requirementsThe code is entered correctly at checkoutIf the issue continues, contact our support team for assistance.

Can it be added later?In some cases, yes. Please contact us within 24 hours of placing your order with the discount code you intended to use.Once an order has been fully processed, codes may no longer be applied.

No. Only one discount code may be applied per order.

Yes, discount codes can be combined with active free gift promotions, as long as the promotion requirements are met.

To receive a free gift:Your order must meet the minimum purchase requirementThe promotional item must be added to your cart before checkoutFree gifts cannot be added after an order is placed.

First, check your order confirmation to see if the free gift is listed.If it’s listed, contact us and we’ll help resolve the issueIf it’s not listed, the order may not have qualified or the item wasn’t added before checkout

Free gifts are tied to qualifying orders.If a return causes the order to no longer meet promotion requirements, the value of the free gift may be deducted from the refund or the gift must be returned to receive a full refund.