About Our Jewelry
Have questions about our products, or services? Find answers to the most common.
1
Which style of ring is best for an engagement?
At Jewellaire, we believe the best engagement ring is the one that truly speaks to your heart. While certain styles are traditionally popular, your ring should reflect your unique love story.
Classic Elegance
Many engagement rings feature stunning diamonds set in exquisite platinum or solid gold bands. These diamonds, securely placed in prong or bezel settings, radiate timeless beauty. Popular styles include:
- Solitaire: A single, breathtaking diamond that symbolizes your singular love.
- Toi et Moi: Two stones representing you and your partner, intertwined in an elegant dance.
- Three Stone: A trio of gems signifying your past, present, and future together.
Personalized Choices
If traditional isn’t your style, explore our diverse range of rings that cater to every taste. From colorful gemstones to modern designs, Jewellaire offers something for everyone. Consider what resonates with your personal style and choose a ring that’s uniquely yours.
Your Unique Ring, Your Unique Love
Engagement rings at Jewellaire are crafted to celebrate your individual journey. Whether you prefer classic designs or something entirely different, our collection is designed to ensure you find the perfect ring that matches your personality and love story.
2
How do I select the best engagement ring for my style?
Choosing Your Perfect Engagement Ring
Selecting an engagement ring that reflects your personal style is an exciting journey. Here’s a guide to help you find the perfect match:
Explore Settings and Shapes
Start by browsing various engagement ring settings and moissanite shapes. This will give you a sense of what you’re drawn to.
Consider Your Style
Traditional Elegance: If your style is classic, you might love our Signature or Classic Solitaire rings. These timeless pieces highlight simplicity and sophistication.
Trendy and Bold: For those with a modern or maximalist taste, consider the sparkle of a Three Stone or Toi et Moi setting. Unique designs like the East-West or Signature V solitaire also make a bold statement.
Vintage Charm: If you adore vintage-inspired pieces, a Halo setting offers a touch of historic elegance.
Metal Choice: Think about the metal you wear most often. Choose from our platinum or solid gold settings to match your everyday style.
Shape Matters
Take a look at the shapes of moissanite you already love:
Timeless Classics: Shapes like Round Brilliant and Emerald are enduring favorites.
Playful and Unique: Marquise and Pear shapes bring a whimsical touch.
Modern Aesthetics: Princess and Radiant cuts are ideal for a contemporary, clean look.
Trust Your Instincts
Ultimately, choose the setting and shape that you feel most connected to. Your engagement ring should be a reflection of your personal style and a symbol of your unique love story.
3
How do I buy engagement ring?
Your Guide to Buying an Engagement Ring
Buying an engagement ring is a special journey. Here’s how you can find the perfect ring at Jewellaire:
Step 1: Define Your Budget
Begin by establishing your budget. Knowing your financial comfort zone will help guide your choices and ensure you find a ring that suits both your style and your wallet.
Step 2: Choose Your Setting and Gemstones
Explore our diverse selection of settings and moissanite gemstones. Whether you prefer the classic elegance of a Solitaire or the intricate brilliance of a Halo setting, there’s a style to match every preference.
Step 3: Find Your Ring Size
It’s crucial to know your ring size for a comfortable fit. Use our easy-to-follow ring sizing guide to determine the perfect size before placing your order.
4
Will this jewelry turn my skin green?
Will Jewellaire Jewelry Cause Skin Discoloration?
Rest assured, our jewelry is designed to maintain its quality and integrity without causing any skin discoloration. Here’s why:
Premium Materials
Unlike jewelry that may contain copper, which can cause skin to turn green, Jewellaire pieces are crafted from high-quality materials. Our collection features 925 sterling silver and genuine gold, ensuring durability and comfort.
Quality Assurance
Each piece of jewelry at Jewellaire undergoes rigorous testing and certification by trusted authorities like the International Institution SGS. This ensures that our jewelry meets stringent quality standards and is safe to wear without any adverse effects on your skin.
Customer Satisfaction
Your comfort and satisfaction are our top priorities. We strive to provide jewelry that not only looks beautiful but also feels great to wear, day after day. Whether it's a ring, necklace, or bracelet, you can trust that Jewellaire jewelry is crafted with care and attention to detail.
Enjoy Your Jewelry
With Jewellaire, you can wear your favorite pieces with confidence, knowing they are crafted from premium materials and designed to enhance your style without any concerns about skin irritation or discoloration.
5
For the plated jewelry, I worry the color will fade off naturally.
Will the Color of Plated Jewelry Fade Over Time?
At Jewellaire, we understand your concerns about the longevity of plated jewelry. Here’s why you can trust our pieces to maintain their beauty:
Quality Assurance Process
We uphold strict quality control measures to ensure that all our jewelry, including plated pieces, meets high standards of craftsmanship. Our plating is designed to resist fading when properly cared for.
Care Instructions
To prolong the life of your plated jewelry, we recommend following our care instructions. Visit our Jewelry Care page for comprehensive tips on how to maintain the brilliance and shine of your jewelry.
Customer Support
Your satisfaction is our priority. If you encounter any issues with your jewelry, please contact our customer service team promptly. We are committed to resolving any concerns and ensuring that you continue to enjoy your jewelry for years to come.
Warranty Coverage
Rest assured, our jewelry is backed by a warranty period that covers manufacturing defects. If there’s any problem within this period, we’re here to assist you with repairs or replacements as needed. For more details, refer to our 30-day return policy and one-year warranty.
Enjoy Your Jewelry With Confidence
With Jewellaire, you can wear your plated jewelry with confidence, knowing it’s crafted with care and supported by our commitment to quality and customer satisfaction.
Shipping, Returns & Exchanges
1
How long until I receive my jewelry?
Order Processing and Shipping
At Jewellaire, each piece of jewelry is custom-made to order, reflecting our commitment to craftsmanship and quality. Here’s how our shipping process works:
Crafting Time: Please allow 10-14 working days for us to handcraft and prepare your jewelry. This includes ensuring that every detail meets our standards before it’s ready to be shipped.
Shipping Options: Once your jewelry is crafted, you can choose between standard and express shipping methods during checkout. Shipping times will vary based on your selected option and location.
Delivery Estimates: For more accurate delivery estimates, refer to our Shipping & Delivery page or contact our customer service team. We strive to provide transparent and timely information to ensure your jewelry reaches you when expected.
Your Unique Jewelry Experience
At Jewellaire, we believe in delivering not just jewelry but an experience crafted with care and attention. Thank you for choosing us to be part of your special moments.
2
When will I receive the tracking number of my order?
When Will I Receive My Tracking Number?
At Jewellaire, we ensure you stay informed about your order every step of the way:
Processing and Shipping Notification
Once your handcrafted jewelry is ready, we'll promptly provide you with a tracking number via email. Please allow up to 10-14 working days for us to create your custom piece before it's shipped.
Shipping Options and Delivery Times
Choose between our standard and express shipping options during checkout. While crafting your jewelry takes time, once shipped, standard shipping typically arrives within 5-7 business days. If you opt for express shipping, expect delivery in 2-3 business days.
Stay Updated
For precise details about shipping costs and estimated delivery times based on your location, refer to our Shipping & Delivery page. If you have any questions about your order or tracking information, our customer service team is here to assist you.
Crafted with Care
Your jewelry journey at Jewellaire begins with crafting each piece to perfection. We appreciate your patience as we create a piece that's uniquely yours, delivered with care and attention to detail.
3
Can I track my order?
How Can I Track My Order?
At Jewellaire, we make it easy for you to track your jewelry order:
Tracking Your Unique Creation
Once your bespoke jewelry is crafted with care, we'll send you a Shipment Confirmation email. This email will include your tracking number and details about the shipping method you selected during checkout.
Stay Informed Every Step of the Way
On the day your order ships, you’ll receive a shipping confirmation email with comprehensive order-tracking information. This allows you to monitor the progress of your package as it makes its way to you.
Transparent Communication
We believe in keeping you informed throughout the transportation process. If you have any questions about tracking or need assistance, our customer service team is always available to provide support.
Your Personal Jewelry Journey
From crafting to delivery, Jewellaire ensures a seamless experience. We appreciate your trust in us as we create and deliver a piece of jewelry that’s as unique as you are.
4
Can I cancel or adjust my order after it has been placed?
Can I Modify or Cancel My Order After Placing It?
At Jewellaire, we understand that plans can change. Here’s what you need to know about adjusting your order:
Flexibility Window
We strive to accommodate changes to your order promptly. You have a limited window of opportunity to modify or cancel your order, typically within the first 12 hours after placing it. This ensures we can process your request before your custom jewelry begins its crafting journey.
How to Request Changes
To modify or cancel your order, please reach out to our dedicated support team at service@jewellaire.com or respond directly to your order confirmation email. The sooner you notify us, the better chance we have of fulfilling your request before your jewelry enters production.
Order Expediency
Please note that orders designated as Rush or Express may begin processing more quickly. We advise acting swiftly if you need to make adjustments to these orders to avoid any inconvenience.
Our Commitment to You
At Jewellaire, we value your satisfaction and strive to provide exceptional customer service. If you have any questions or concerns about your order, don’t hesitate to contact us. We’re here to assist you every step of the way.
Crafting Your Perfect Piece
From customization to delivery, your jewelry journey with Jewellaire is crafted with care and dedication. Thank you for choosing us to create something special for you.
5
Can I exchange my jewelry?
Can I Exchange My Jewelry?
At Jewellaire, we want you to love your jewelry. Here’s how our exchange process works:
Satisfaction Guarantee
If your jewelry doesn’t meet your expectations, we offer the option to exchange it for another piece that better suits your style. Your satisfaction is our priority.
Exchange Policy Details
Explore our Exchange & Return Policy for comprehensive information on how to initiate an exchange. We provide clear guidelines to ensure a smooth and hassle-free process.
How to Get Started
To begin an exchange, please contact our customer service team at service@jewellaire.com or through our online support. Our team will guide you through the necessary steps to facilitate your exchange.
Quality Assurance
Rest assured, all exchanged jewelry undergoes thorough quality checks to ensure it meets our high standards before being shipped to you. We’re committed to providing you with jewelry that you’ll cherish for years to come.
Your Unique Experience
At Jewellaire, we believe in creating not just jewelry, but meaningful experiences. Thank you for trusting us to be part of your jewelry journey.
6
How do I return an I have purchased?
At Jewlitz, we understand that sometimes returns are necessary. Here’s how you can start the return process:
Contact Us
To initiate a return, please reach out to our dedicated customer service team via email at returns@jewlitz.com. In your email, provide details about the item(s) you wish to return and the reason for the return. This helps us ensure a smooth and efficient process.
Return Authorization
Upon receiving your return request, our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with your return.
Packaging Your Item
Carefully package the item(s) you are returning, ensuring they are securely wrapped to prevent any damage during transit. Include the RA number provided by our team inside the package for easy identification.
Shipping Your Return
Choose a shipping method that includes tracking and insurance for your return shipment. This allows you to monitor the status of your return and ensures that your package is protected in case of loss or damage during transit.
Processing Your Return
Once we receive your returned item(s), our team will inspect them to ensure they meet our return criteria. Upon verification, we will proceed with processing your refund to the original method of payment. Please allow 3-5 business days for the refund to reflect in your account.
Your Satisfaction Matters
At Jewlitz, we strive to provide a seamless and positive shopping experience. If you have any questions or need further assistance with your return, don’t hesitate to contact us. We’re here to help!
Support
1
Why Choose Jewellaire?
Why Choose Jewellaire?
At Jewellaire, we believe in more than just selling jewelry. Here’s why discerning individuals choose us:
Empowering Luxury
We empower and celebrate the elegance of strong, mindful individuals worldwide. Our jewelry is designed to enhance your unique beauty and confidence, reflecting your personal style and values.
Premium Craftsmanship
Crafted with meticulous attention to detail, Jewellaire features exquisite moissanite and gemstones of the highest quality. Each piece showcases exceptional craftsmanship, ensuring lasting beauty and value.
Exceptional Value
Experience luxury without compromise. We offer stunning jewelry pieces at remarkable prices, making luxury accessible to all who appreciate fine craftsmanship and timeless design.
Ethical Responsibility
Our commitment to sustainability sets us apart. Jewellaire proudly offers lab-created stones with minimal environmental impact and ethical considerations. We prioritize conscious consumption without sacrificing beauty or quality.
Join the Jewellaire Experience
Discover jewelry that embodies elegance, quality, and sustainability. Choose Jewellaire for pieces that resonate with your values and enhance your everyday elegance.
2
Where is your company Located?
Our main office is in Houston, Texas, while design and manufacturing are headquartered in India.
3
How long does it take to process a refund?
How Long Does It Take to Process a Refund?
At Jewellaire, we aim to process refunds efficiently and promptly:
Refund Processing Timeline
Once we receive your returned item(s), our dedicated team initiates the refund process. Please allow 5-7 business days for us to inspect the returned item(s) and complete the refund transaction.
Notification of Refund
You will receive an email notification once your refund has been processed. The timing of when the refund appears in your account may vary depending on your financial institution.
Dedicated Support
If you have any questions or concerns about your refund status, our customer service team is available to assist you. Contact us at service@Jewellaire.com and we’ll provide you with updates and assistance promptly.
Your Satisfaction Matters
At Jewellaire, we prioritize customer satisfaction and strive to make every interaction positive. We appreciate your patience during the refund process and thank you for choosing us for your jewelry needs.
4
Do I have to pay for return shipping?
Is Return Shipping Free?
At Jewellaire, we strive to make your return process as seamless as possible:
Our Return Policy
We understand that sometimes returns are necessary. When you initiate a return, we provide a prepaid return shipping label for your convenience. This ensures that returning your item(s) is hassle-free and cost-effective for you.
Simplified Process
Simply contact our customer service team at service@jewellaire.com to request a return and receive your prepaid shipping label. Pack your item(s) securely and affix the label to the package.
Enjoy Peace of Mind
With our prepaid return shipping label, you can rest assured that returning your jewelry won’t cost you anything extra. We’re committed to making your shopping experience with Jewellaire effortless and enjoyable.
Customer Support
If you have any questions about our return shipping policy or need assistance with your return, don’t hesitate to reach out. Our dedicated team is here to help and ensure your satisfaction every step of the way.